• Desktop Support II

    Job Location US-NH-Nashua
    Posted Date 3 months ago(3 months ago)
    # of Openings
    Information Technology
  • Overview

    Crane Currency is a fully integrated supplier of secure, durable and well-designed banknotes for central banks all over the world. As the leading security feature developer, Crane has won international acclaim for innovation and product development. We are a pioneer in advanced micro-optics technology for securing banknotes, offering features that do not exist elsewhere. A strong, stable organization with a firm commitment to collaboration and growth, we invite you to join us for a fulfilling career opportunity.



    Teamwork is Currency at Crane 


    Do you want to be a key team player with the fastest growing currency supplier in the world? Crane Currency is looking to add a Desktop Support II. This position will provide level 2 & 3 on-site Desktop and IT systems support to all associates based in the Boston, MA and Nashua, NH offices.


    Responsibilities Include: 

    • Lead and coordinate efforts related to the implementation of new technologies.
    • Coordinate and participate in efforts to document, maintain and improve IT processes and procedures to enable consistent global standards and continuous improvement.
    • Provide 2 & 3rd level technical guidance and support to ensure effective and efficient incident response.
    • Hands on management of end user hardware and software including deployment of new systems utilizing standard deployment processes.
    • Hardware and Software life-cycle management.
    • Identify and mitigate risk through the understanding of Information Security best practices.
    • Identify technical support trends, determine root cause and potential solutions addressing issues promptly and appropriately.
    • Asset Management of IT equipment.
    • Recognize, define and mitigate gaps or performance issues with Service Desk personnel via improved documentation of processes and/or training.


    • Associates degree in a technical discipline such as Computer Science or Information Technology. Bachelor’s degree preferred.
    • Minimum 3 years of experience deploying and supporting Microsoft Windows 7 & 10 client platforms in an enterprise environment.
    • Windows 10 MCSA preferred.
    • Experience migrating from a Microsoft Windows 7 to Windows 10 platform.
    • Windows PowerShell experience is a plus.
    • Experience installing, maintaining and supporting Microsoft Office and O365 applications.
    • Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.
    • Excellent oral and written communication.
    • Ability to work both collaboratively as a team player and independently as required.
    • Ability to effectively prioritize and execute tasks in a high-pressure, very fast paced environment.
    • Proactive follow up and follow through on tasks and assignments.
    • Must have the desire to provide best in class customer service.


    The person selected for this position will need to demonstrate suitability for employment in a position of Public Trust consistent with our US Government contract requirements.


    Crane is a Drug Free Workplace.


    Equal Opportunity/Affirmative Action Employer M/F/Vet/Disab



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